Online store www.tupsunupsu.ee (hereinafter referred to as the Online Store) is owned by Karenberg OÜ (registration code 14377062, VAT number EE102228609), located at Piibelehe 15, Õssu village, Kambja parish, Tartu County 61713.

Validity of the sales contract, goods and price information

The terms and conditions of sale apply to purchases of goods from the Online Store. The prices of products sold in the Online Store are indicated next to the products. A delivery fee is added to the price. The delivery fee depends on the buyer's location and the delivery method. The delivery fee is displayed to the buyer when placing an order. Information about the goods is provided in the Online Store directly next to the goods.

Methods of payment

In the online store, it is possible to pay by bank transfer and use bank links of local Estonian banks. Settlement is in euros (EUR €).

Placing an order

To order the goods, you must add the desired products to the shopping cart. To place an order, you must fill in the required data fields and select the appropriate delivery method for the products. The amount of the fee will then be displayed on the screen, which can be paid via a bank link or other payment solution. The contract will enter into force upon receipt of the amount due to the Online Store's current account. If the ordered goods cannot be delivered due to the goods being out of stock or for any other reason, the buyer will be notified as soon as possible and the money paid (including the costs of delivering the goods) will be refunded immediately, but no later than within 14 days of sending the notification.

Delivery

The goods are shipped to the following countries: Estonia. The shipping costs of the goods are borne by the buyer and the corresponding price information is displayed next to the shipping method. Shipments within Estonia generally arrive at the destination specified by the buyer within 3-7 working days from the entry into force of the sales contract.

Right of withdrawal

After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days.

The right of withdrawal does not apply if the buyer is a legal entity. To exercise the 14-day right of return, the ordered goods may not be used in any way other than what is necessary to verify the nature, characteristics and functioning of the goods in the manner permitted for testing the goods in a physical store.

If the goods have been used for a purpose other than that necessary to verify the nature, characteristics and functioning of the goods or if they show signs of use or wear, the Online Store has the right to reduce the return fee according to the decrease in the value of the goods. In addition, the goods must be returned in their original packaging, and damage or destruction of the packaging may also be a reason for reducing the value of the goods. To return the goods, a withdrawal form must be submitted no later than 14 days after receipt of the goods. The return form can be found from here. The costs of returning the goods shall be borne by the buyer, unless the reason for the return is that the item to be returned does not correspond to the order (e.g. a wrong or defective item). The buyer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier of the goods within the aforementioned period. Upon receipt of the returned goods, the online store shall refund to the buyer immediately, but no later than 14 days after receipt of the withdrawal application, all fees received from the buyer under the contract. The online store may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided evidence that he has returned the item, depending on which occurs first. If the buyer has expressly chosen a delivery method other than the cheapest standard delivery method offered by the online store, the online store is not required to refund the consumer the cost that exceeds the cost associated with the standard delivery method. The online store has the right to withdraw from the sales transaction and demand the return of the goods from the buyer if the price of the goods in the online store is marked significantly below the market price of the goods due to a mistake.

Right to lodge a complaint

The online store is liable for any non-conformity or defect of the goods sold to the buyer with the terms of the contract, which already existed at the time of delivery of the goods and which becomes apparent within two years from the delivery of the goods to the buyer. During the first year from the delivery of the goods to the buyer, it is assumed that the defect already existed at the time of delivery of the goods. It is the online store's obligation to rebut this assumption. If a defect appears, the buyer has the right to contact the online store within two months at the latest by sending an e-mail to info@tupsunupsu.ee or call: +372 56561734. The Online Store is not responsible for defects that have arisen after the goods have been delivered to the buyer. If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will refund all fees associated with the sales contract to the buyer. The Online Store will respond to the complaint submitted by the consumer in writing or in a form that can be reproduced in writing within 15 days. 
There is no right to file a claim if the shoes have been used for an inappropriate purpose (e.g. when braking with a bicycle, etc.) and the injuries are due to improper use.

Direct marketing and processing of personal data

The online store uses the personal data entered by the buyer (including name, phone number, address, e-mail address, bank details) only to process the order and send the goods to the buyer. The online store transmits personal data to companies providing transport services in order to deliver goods. The online store sends newsletters and offers to the buyer's e-mail address only if the buyer has expressed his wish to do so by entering an e-mail address on the website and has indicated his wish to receive direct mail notifications. The buyer can opt out of offers and newsletters sent to e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.

Solving arguments

If the buyer has complaints about the Online Store, they must be sent to the e-mail address info@tupsunupsu.ee or call: +372 56561734. If the buyer and the Online Store cannot resolve the dispute by agreement, the buyer can contact the Consumer Disputes Commission. You can read the procedural terms and submit an application. here. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. The review of the buyer's complaint by the committee is free of charge. The buyer may contact the European Union's consumer dispute resolution platform poole.